Shipping policy

Last updated: 2026-08-18

1. Where we ship

We ship from our warehouse in Jordbro, just south of Stockholm, and from our warehouse in Barcelona for Spanish orders.

We have dedicated storefronts and pricing for Sweden, Norway, Denmark, Finland, Germany, Spain, Switzerland, the United Kingdom, the Czech Republic, Poland, the Eurozone and North America, and we deliver to most other countries. If your country is not listed at checkout, email info@reyrr.se and we will see what we can arrange.

2. Processing time

We process orders Monday to Friday, excluding Swedish public holidays. Most orders are packed and dispatched within 1 to 3 business days.

We do not hold every product in our own warehouse. Some items are ordered in for you, which adds to the time before dispatch. Drops, sales and holiday periods can also add a day or two.

3. Delivery times

Counted from dispatch, not from when you place the order.

Destination	Estimated delivery
Sweden	1 to 3 business days
EU and EEA	3 to 7 business days
Norway	4 to 8 business days
United Kingdom, Switzerland	5 to 10 business days
Rest of world	7 to 14 business days

These are estimates, not guarantees. Customs clearance, carrier delays and weather can add time, and remote addresses take longer. If you need gear for a specific game or event, order with room to spare.

At checkout you will see an estimated delivery date for your address, and your shipping confirmation gives you live tracking.

4. Carriers

We use PostNord, FedEx, UPS and DHL, and local carriers for orders shipped from Barcelona. The carrier is chosen at checkout based on your address, your order's weight and what you pick. Your shipping confirmation tells you which one has your parcel.

Shoulder pads ship on their own rate because of their size and weight, so you may see a different shipping price when they are in your cart.

5. Shipping costs

Shipping is calculated at checkout from your destination, the weight of your order and the option you choose. The price you see at checkout is the shipping price you pay.

We do not currently offer free shipping over an order threshold.

6. Pickup in Jordbro

If you are near Stockholm, choose pickup at checkout instead of delivery. It is free.

You will get an email when your order is ready, and you can then book a collection time. Please do not come by before that email arrives, we need time to pack and check the order. We hold your order for 3 business days from the ready email; if you need longer, tell us and we will usually sort it out.

Pickup is available from the Jordbro warehouse only. Orders shipping from Barcelona are always delivered.

Details: reyrr.se/pages/upphamtning-stockholm

7. Tracking

You will get a shipping confirmation email with a tracking link as soon as your order is on its way. The first carrier scan can take 12 to 24 hours to show up, and there are often quiet gaps between scans, especially at borders.

If nothing has moved for more than 5 business days, email info@reyrr.se with your order number and we will chase the carrier.

8. Orders shipped in more than one parcel

Items can ship from different warehouses or at different times, each with its own tracking number, so check for more than one email. If something is backordered we send what is in stock first and ship the rest when it arrives, at no extra shipping cost to you.

9. Customs, duties and taxes

EU and EEA: no customs duties or import taxes. The price at checkout is what you pay.

Norway: we are VOEC-registered, so Norwegian VAT is collected at checkout for orders under 3,000 NOK and there is nothing to pay on arrival. Above 3,000 NOK, normal Norwegian import rules apply.

United Kingdom, Switzerland, United States and elsewhere: import VAT, duties and clearance fees may apply. These are set by your own customs authority, are not included in your order total, and are the recipient's responsibility. We include all required customs paperwork. We cannot control or predict customs delays.

10. Address changes

Check your shipping address at checkout. If you need to change it, email info@reyrr.se with your order number straight away. We can update the address before the shipping label is created; after that we usually cannot reroute the parcel, and a redirect or reshipment may carry a fee.

11. Failed deliveries and parcels returned to us

Parcels come back to us after failed delivery attempts, uncollected pickup-point parcels (carriers usually hold them 7 to 14 days), incorrect addresses, or refused deliveries. It can take 5 to 10 business days for a returned parcel to reach us and be processed.

When it arrives we email you with two options: reship to a corrected address, where a shipping fee may apply, or refund to your original payment method. Where the return was caused by an incorrect address or a refused delivery, we may withhold the original shipping cost from the refund.

12. Damage in transit and lost parcels

Check your order on arrival. If the parcel is visibly damaged, note it with the carrier or refuse the delivery. Contact info@reyrr.se within 7 days of delivery with your order number and photos.

For parcels that go missing we open an investigation with the carrier. Where a carrier confirms delivery and an investigation finds no fault, we cannot always replace the order, but we will work with you on it.

13. Returns

Return terms, costs and the return portal are set out in our Refund policy.

14. Changes to this policy

We update this policy as our shipping operation changes. The date at the top reflects the most recent update.

Questions

info@reyrr.se